Refund policy

Return & Exchange Policy

At Charlsy Beauty, we want you to be completely satisfied with your purchase. Due to the nature of our nail products, all sales are final. We do not accept returns or offer refunds.

Exchanges

We accept exchanges within 14 days of delivery for eligible items.

To be eligible for an exchange, the item must:

• Be unused and unopened

• Be in its original packaging and condition

• Be free from any damage or signs of use

• Include proof of purchase

To request an exchange, please contact us at info@charlsybeauty.com within 14 days of receiving your order. Items sent back without contacting us first will not be accepted.

Customers are responsible for return shipping costs associated with exchanges unless the item received was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@charlsybeauty.com within 48 hours of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

If the issue is confirmed to be our error, we will provide instructions for returning the item and arrange a replacement at no additional cost.

Non-Exchangeable Items

For hygiene and safety reasons, used, opened, or altered nail products are not eligible for exchange.

Sale items, clearance items, gift cards, and other items marked as final sale are also not eligible for exchange.

Important

All sales are final. Exchanges are only available within 14 days of delivery and must meet the eligibility requirements above. We do not offer refunds.

If you have any questions regarding our exchange policy, please contact us at info@charlsybeauty.com.